Private Insurance · FSA · HSA
Welcome to the in-Motion Family.
We're so glad you're here. Here's how to use your insurance benefits to get the crutches that'll support you through life's adventures.
How It Works
One Thing to Know First
Crutches count as Durable Medical Equipment (DME) — covered under the same benefit as wheelchairs and knee scooters.
5 Simple Steps
How to Get Reimbursed
Call your insurance
Ask about your DME benefit and whether crutches need pre-authorization. Give them the code — E0110 for forearm or E0117 for underarm.
Get a prescription (if asked)
Your doctor, orthopedist, or physical therapist writes a short script noting your diagnosis. Some plans require it — we don't.
Download your medical necessity form
It's free and fillable. Have your physician complete and sign it, then keep it for your claim.
Buy your crutches & save the receipt
Your order confirmation email is your itemized receipt. FSA and HSA cards work right at checkout.
Submit your claim & follow up
Send the form, prescription, and receipt through your insurer's portal. Reimbursement usually takes 2–6 weeks. Denied? Ask why and appeal — many denials get reversed.
Keep These Handy
What You'll Need
- ✓Certificate of Medical Necessity — download above, have your physician sign it
- ✓Prescription — from your doctor, orthopedist, or surgeon (if your plan requires it)
- ✓Itemized receipt — your order confirmation email
- ✓Insurance member ID — from your card
- ✓HCPCS code — E0110 (forearm) or E0117 (underarm)
Want the full details and FAQs? Read our Insurance Reimbursement Guide →